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Welcome to DAVID Systems Customer Service Portal News & Headlines

Release Updates 2011.2.0 for DigaPorter and DigaTransfer!
	Posted: Wed, 21. Dec 11, 17:50
	Due to some bugs detected by Development in the recent builds, we have updated these 2 modules in the Release 2011.2.0: • DigaPorter 4.0.5.0 * • DigaTransfer 4.0.40.0 * * Available to license holder on request from DAVIDSystems Support.

Module Release 2011.2.0 now available!
	Posted: Wed, 14. Dec 11, 22:05
	The 2011.2.0 Release is now available and includes the following modules: • Audio32 2.12.136.0 * • DBMv4 4.1.7120.0 ** • DigaClipPlayer 2.0.246.0 • DigaGrabberV2 2.0.0.1 * • DigaIngester 2.1.81.0 * • DigAlign 7.0.240.0 * • DigaPorter 4.0.4.0 * • DigaTransfer 4.0.39.0 * • MetadataGenerator 2.0.75.0 * • MultiCoderV3 3.0.92.0 * • MultiRec_2 2.1.306.0 (for DBM, CFM) • MultiRec_3 3.0.248.0 (VideoEditors) • MultiRec_3_2 3.2.302.0 (MultiCoderV3) • SAF 2.0.79.0 * * Please contact Support concerning delivery of this product! ** Recommended DigaSQL.dll is the 3.5.3360.10 found on our Mailbox under DigaSQL\Patches Additional Notes: Due to complex and time consuming test efforts, MCL components are presently delayed, but can be expected before the end of the month. Please pay special attention to the Release Notes concerning additional release information.

TurboPlayer - preparing for the standard time switch
	Posted: Thu, 20. Oct 11, 14:27
	The upcoming switch back to standard time on October 30th (Europe) / November 6th (US/CAN) led some of you into difficulties regarding their play-out schedule. Therefore we would like to advise you on a schedule for this particular night which will let playout handle this transition smoothly. During the switch to standard time the clock will be set from 03:00 am back to 02:00 am. There are two possibly ways this switch can be executed. Either via the internal Windows-clock function that automatically adjusts the time or via a custom 3rd party time synchronization tool. The problem with this switch is that the time between 2am and 3am is effectively run through twice which will cause trouble if there are any absolute starts (StartOnTime, EndOnTime) during that time.. Therefore we strongly recommend to not having absolute starts within the critical time frame. The critical range for not having absolute starts varies and depends on how the time switch is being executed in your system. If you're using the internal Windows-clock function the actual time at which the synchronization occurs is uncertain. The observed range of this varies from a couple of minutes after 2 am to over 1 or 2 hours later. Therefore this is the worst case scenario. There are two ways to deal with this: 1. We advise to have a rather big safety range from 02:00 am to 05:00 am in which not absolute starts should be present. You should plan a schedule which involves only sequenced elements. Since the hour between 02:00 am and 03:00 am is occurring twice it is absolutely necessary to fill this time frame with an additional hour of content. In this example you would need to plan 4 hours of content between 02:00 am and 05:00 am. The first absolute start should be planned at 05:00am. 2.Deactivate the automatic adjustment of the clock for this night (this needs to affect the Turbo, BCS and BUS machines) and schedule normally. Switch the time manually when a staff member is in the studio again. This way you can react if something happens during the switch. If you're using a 3rd party tool for time synchronization the time at which the switch occurs should be predictable. The switch should be scheduled for 03:00 am. In this scenario it is sufficient to keep the 2 am to 3 am hour absolute start-free. In addition you also need to plan an additional hour of content between 02:00 am and 03:00 am since the hour is run through twice. If you have further questions or need advice please contact our support team.

September Patch now available!
	Posted: Wed, 5. Oct 11, 11:35
	The following software patches are now available: DBM 4.1.7103.0 * MultiRec_2 2.1.303.0 * DigaSQL 3.5.3360.10 * BCS 4.0.238.0 * TurboPlayer 4.1.1002.2 * The following Customer Modification Requests were handled in the last iteration: Case Nr/ Component/ Title 26806/BCS (Server)/Include more data in log when element inserted 26816/DBM 4.x/sort problems with column GAIN parameter "SortMode=External" (Oracle/Access) 26709/DBM 4.x/Marker not visible in entry mask 26886/DBM 4.x/sort of column "fading at the end" is not working 27072/DBM 4.x/crash on middle mouse button(preview play)when no video player 27156/DBM 4.x/meta not editable in clips with many keyframes 27159/DBM 4.x/background only displayed on tablelist 26762/DigaSQL/Import of DBE Metadata - Problems with NameRelation Table 27169/TurboPlayer/Player setting "No Preview" in contextmenu deactivated 27200/TurboPlayer/Characters in user buttons no longer displayed 27202/TurboPlayer/switching tables empties free text search field 27221/TurboPlayer/Player display: normal view for prepared elements 27276/TurboPlayer/TP crash upon dialog box call 27278/TurboPlayer/Dialog window NEXT-Position/played-out show element by D&D inside Rundown 27345/TurboPlayer/holes not reduced by running spontaneous element * located in the corresponding FTP folders in the sub-directory 'Patches' * Please inquire with Support to obtain these items!

Updated Product Lifecycle Document available
	Posted: Fri, 26. Aug 11, 12:52
	Dear Valued Customer, DAVID Systems announcens that the following products will be promoted to End of Production (EoP) and End of Support (EoS) as listed in the Product Lifecycle sheet. Click here to open the lifecycle document

Module Release 2011.1.1 available!
	Posted: Fri, 26. Aug 11, 12:46
	The 2011.1.1 Release is now available and includes the following modules: Admin 3.5.4433.0 DigaSQL.dll 3.5.3360.8 DBM 4 4.1.7091.0 DigaBurnDVD 2.0.40.0 * DigaClipPlayer v2 2.0.245.0 DigaSQLWebService 1.0.31.0 MCL 1.0.103.9 * MCLPlayerControl 1.0.103.9 * SAF 2.0.75.0 BCS 4.0.237.0 * BCS Mirror 3.0.27.0 * BUS 4.1.380.0 * CrossfadeMixer 3.0.79.0 * DigAIRange 4.1.460.2 * FlexIE.dll 1.8.78.0 * TurboPlayer 4.1.1001.1* DigaReplicator 3.50.194.0 * DigaTransIP 2.0.3.0 * * Please contact Support concerning delivery of this product! Additional Notes: Due to complex and time consuming test efforts TurboPlayer News, DigAIRange Lite and BCS Lite with BUS Lite are delayed to our 2012.1 SW release. Most customers are using the NewsX products in different workflows environments and in order to make sure that the complete functionality is available in the replacement products without limitation we have to spend the appropriate efforts to ensure the quality level of the release versions. Beta versions will be available for tests early 2012. We are going to demonstrate a first versions during our 2012 Customer Conference. For that reason we extend the support period for the NewsX products till the official EOP of Windows XP, thus giving our customers enough time to test and roll out the new versions after the release of the BCS News system. Please pay special attention to the Release Notes concerning additional Release information: http://support.davidsystems.com/exchange/2011.1.1_ReleaseNotes.pdf

DAVIDSystems at IBC 2011 Amsterdam
	Posted: Tue, 19. Jul 11, 10:58
	Be sure to visit DAVIDSystems at booth 7.F20 at the International Broadcast Convention in Amsterdam, Netherlands from September 9th to 13th at the RAI Convention Center!

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More News...

Latest Forum Posts
Audio template improvements Thu, 19. Jan 12, 10:29 by cb
Export selected files of a database entry with DigaPorter Fri, 13. Jan 12, 10:20 by mb
Using multiple rendering formats in MTE Fri, 16. Dec 11, 11:27 by mb
Using AAC MP4 audio codecs Thu, 15. Dec 11, 10:53 by mb
Variations of MultiRec Thu, 15. Dec 11, 10:41 by mb

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