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Welcome to DAVID Systems Customer Service Portal News & Headlines

Known Issues with Dell Optiplex drivers
	Posted: Fri, 20. Apr 12, 14:15
	Some performance issues have come to our attention with certain Digas modules when used with Dell Optiplex 900 Series in conjunction with particular hardware drivers. Contact DAVID Systems Support for details.

TurboPlayer - preparing for the daylight savings time switch
	Posted: Mon, 12. Mar 12, 12:58
	The upcoming switch to the daylight-savings time on March 25th (2 am CET) involves some difficulties for planning and executing a schedule. In some rather rare cases TurboPlayer didn’t react properly during this switch and didn't start the next sequenced element automatically after the time synchronization occurred. Therefore automatic playout came to a halt. Fortunately, this affected a very small amount of installations. Although the problem occurs very rarely we advise the following steps as preparation: During the daylight-savings time switch the clock will be set from 2 am to 3 am. There are two possibly ways this switch can be executed. Either via the internal Windows-clock function that automatically adjusts the time or via a custom 3rd party time synchronization tool. The problem in TurboPlayer affects the automatic start of sequenced elements. StartOnTime elements are executed normally, therefore you need to plan StartOnTime elements shortly after the time synchronization as a security measurement. This way, even if a sequenced element won’t be started automatically, the StartOnTime element will. If you're using the internal Windows-clock function the actual time at which the synchronization occurs is uncertain. The observed range of this varies from a couple of minutes after 2 am to over 1 or 2 hours later. Therefore this is the worst case scenario. There are two ways to deal with this: 1) We advise you to plan several StartOnTime elements in short intervals in order to cover the critical range during which the switch can occur. The first potential StartOnTime should be shortly after 3 am (e.g. 03:01) and from there you should place a StartOnTime every couple of minutes for at least 1-3 hours, just to be safe. 2) Deactivate the automatic adjustment of the clock for this night (this needs to affect the Turbo, BCS and BUS machines) and schedule normally. Switch the time manually when a staff member is in the studio again. This way you can react if something happens during the switch. If you're using a 3rd party tool for time synchronization the time at which the switch occurs should be predictable. In this scenario it is sufficient to plan one StartOnTime element straight after the synchronization time (allow a few seconds to pass but less than a minute is sufficient). If you have further questions or need advice please contact our support team.

AudioEditor Patches 2012-02 are now available!
	Posted: Mon, 27. Feb 12, 12:16
	The AudioEditor Patches 2012-02 are now available and includes the following modules: • MultiTrackV5 5.0.380 • EasyTrackV5 5.0.380 • SingleTrackV5 5.0.380 • MultiTrackV4 4.1.316.0 • EasyTrackV4 4.1.316.0 • SingleTrackV4 4.1.316.0 • MultiTrackEngine.ocx 2.1.312.0 Additional Notes: Please note that all Audio editors now use the MultiTrackEngine.ocx instead of the MultiRec_2.ocx as audio engine. These versions include numerous bug fixes as well as several new features! More detail can be found in the Release Notes available here.

Release Updates 2011.2.0 for DigaPorter and DigaTransfer!
	Posted: Wed, 21. Dec 11, 17:50
	Due to some bugs detected by Development in the recent builds, we have updated these 2 modules in the Release 2011.2.0: • DigaPorter 4.0.5.0 * • DigaTransfer 4.0.40.0 * * Available to license holder on request from DAVIDSystems Support.

Module Release 2011.2.0 now available!
	Posted: Wed, 14. Dec 11, 22:05
	The 2011.2.0 Release is now available and includes the following modules: • Audio32 2.12.136.0 * • DBMv4 4.1.7120.0 ** • DigaClipPlayer 2.0.246.0 • DigaGrabberV2 2.0.0.1 * • DigaIngester 2.1.81.0 * • DigAlign 7.0.240.0 * • DigaPorter 4.0.4.0 * • DigaTransfer 4.0.39.0 * • MetadataGenerator 2.0.75.0 * • MultiCoderV3 3.0.92.0 * • MultiRec_2 2.1.306.0 (for DBM, CFM) • MultiRec_3 3.0.248.0 (VideoEditors) • MultiRec_3_2 3.2.302.0 (MultiCoderV3) • SAF 2.0.79.0 * * Please contact Support concerning delivery of this product! ** Recommended DigaSQL.dll is the 3.5.3360.10 found on our Mailbox under DigaSQL\Patches Additional Notes: Due to complex and time consuming test efforts, MCL components are presently delayed, but can be expected before the end of the month. Please pay special attention to the Release Notes concerning additional release information.

TurboPlayer - preparing for the standard time switch
	Posted: Thu, 20. Oct 11, 14:27
	The upcoming switch back to standard time on October 30th (Europe) / November 6th (US/CAN) led some of you into difficulties regarding their play-out schedule. Therefore we would like to advise you on a schedule for this particular night which will let playout handle this transition smoothly. During the switch to standard time the clock will be set from 03:00 am back to 02:00 am. There are two possibly ways this switch can be executed. Either via the internal Windows-clock function that automatically adjusts the time or via a custom 3rd party time synchronization tool. The problem with this switch is that the time between 2am and 3am is effectively run through twice which will cause trouble if there are any absolute starts (StartOnTime, EndOnTime) during that time.. Therefore we strongly recommend to not having absolute starts within the critical time frame. The critical range for not having absolute starts varies and depends on how the time switch is being executed in your system. If you're using the internal Windows-clock function the actual time at which the synchronization occurs is uncertain. The observed range of this varies from a couple of minutes after 2 am to over 1 or 2 hours later. Therefore this is the worst case scenario. There are two ways to deal with this: 1. We advise to have a rather big safety range from 02:00 am to 05:00 am in which not absolute starts should be present. You should plan a schedule which involves only sequenced elements. Since the hour between 02:00 am and 03:00 am is occurring twice it is absolutely necessary to fill this time frame with an additional hour of content. In this example you would need to plan 4 hours of content between 02:00 am and 05:00 am. The first absolute start should be planned at 05:00am. 2.Deactivate the automatic adjustment of the clock for this night (this needs to affect the Turbo, BCS and BUS machines) and schedule normally. Switch the time manually when a staff member is in the studio again. This way you can react if something happens during the switch. If you're using a 3rd party tool for time synchronization the time at which the switch occurs should be predictable. The switch should be scheduled for 03:00 am. In this scenario it is sufficient to keep the 2 am to 3 am hour absolute start-free. In addition you also need to plan an additional hour of content between 02:00 am and 03:00 am since the hour is run through twice. If you have further questions or need advice please contact our support team.

September Patch now available!
	Posted: Wed, 5. Oct 11, 11:35
	The following software patches are now available: DBM 4.1.7103.0 * MultiRec_2 2.1.303.0 * DigaSQL 3.5.3360.10 * BCS 4.0.238.0 * TurboPlayer 4.1.1002.2 * The following Customer Modification Requests were handled in the last iteration: Case Nr/ Component/ Title 26806/BCS (Server)/Include more data in log when element inserted 26816/DBM 4.x/sort problems with column GAIN parameter "SortMode=External" (Oracle/Access) 26709/DBM 4.x/Marker not visible in entry mask 26886/DBM 4.x/sort of column "fading at the end" is not working 27072/DBM 4.x/crash on middle mouse button(preview play)when no video player 27156/DBM 4.x/meta not editable in clips with many keyframes 27159/DBM 4.x/background only displayed on tablelist 26762/DigaSQL/Import of DBE Metadata - Problems with NameRelation Table 27169/TurboPlayer/Player setting "No Preview" in contextmenu deactivated 27200/TurboPlayer/Characters in user buttons no longer displayed 27202/TurboPlayer/switching tables empties free text search field 27221/TurboPlayer/Player display: normal view for prepared elements 27276/TurboPlayer/TP crash upon dialog box call 27278/TurboPlayer/Dialog window NEXT-Position/played-out show element by D&D inside Rundown 27345/TurboPlayer/holes not reduced by running spontaneous element * located in the corresponding FTP folders in the sub-directory 'Patches' * Please inquire with Support to obtain these items!

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Latest Forum Posts
Removing invalid value of FadeOut field with DigAlign Thu, 17. May 12, 18:44 by mb
P2 Ingest with QuickIngest tool Sat, 12. May 12, 14:49 by mb
AsRun log for e.g. MusicMaster in XML format Sat, 12. May 12, 14:36 by mb
DDE problems in Audio Editors Fri, 4. May 12, 18:45 by PS
Recommendation for DigaTransfer when handling many tasks Thu, 26. Apr 12, 11:53 by mb

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